Return & Refund Policy

At PAWVEROO, we want you to be satisfied with your purchase. Please review the following policy carefully before placing your order.

No Returns or Refunds

We do not accept returns or provide refunds for products that are ordered correctly and received in good condition. All sales are considered final once the order has been successfully placed.

This means we do not offer refunds or returns due to a change of mind, incorrect selection, sizing preferences, or any other reason unrelated to a product defect or issue caused during delivery.

Defective, Damaged, or Incorrect Products

Please inspect your order as soon as you receive it. If your product arrives defective, damaged, or materially different from what you ordered, please contact us at support@pawveroo.com as soon as possible.

To help us evaluate the issue, please provide:

• Your order number

• A clear description of the problem

• Clear photos or videos showing the defect or damage

• Photos of the packaging, if the issue appears to have occurred during shipping

If we determine that the product is defective or that the issue was caused during delivery, PAWVEROO will provide a full refund for the affected product. The refund will be issued to the original payment method.

For shipping-related damage, please contact us promptly after delivery and provide photographic or video evidence so that we can properly assess the issue.

Refunds

Refunds are only available when a product is confirmed by PAWVEROO to be defective, damaged upon arrival, or incorrectly supplied.

Once your claim has been reviewed and approved, we will process the full refund to your original payment method. Please allow approximately 7–10 business days for the refund to be processed. Your bank or payment provider may require additional time to post the funds to your account.

If you believe you are entitled to a refund and have not received it after the applicable processing period, please contact us at support@pawveroo.com.

Exchanges

We do not offer standard product exchanges. If you receive a defective, damaged, or incorrect product, please contact us at support@pawveroo.com so we can review the issue and determine the appropriate solution.

Contact Us

If you have any questions regarding our Return & Refund Policy or believe you have received a defective, damaged, or incorrect product, please contact:

PAWVEROO
Email: support@pawveroo.com

We reserve the right to review each claim individually and request reasonable evidence before approving a refund.